Returns, Refunds, & Exchanges Policy

At Taotao-ta Threads, every product is custom-made just for you. Because we use a Print-on-Demand (POD) service, we are unable to accept returns or exchanges for reasons such as wrong size, color preference, or buyer’s remorse.

However, if your item arrives damaged, misprinted, or defective, we will gladly offer a replacement or a full refund. Your satisfaction is important to us.

Replacement Policy (Damaged or Defective Items)

If you receive a product that is:

• Damaged during shipping
• Defective due to production errors
• Incorrect (wrong item printed)

We will provide a free replacement at no extra cost.

To request a replacement:

1. Contact us at taotaotathreads@outlook.com within 14 days of delivery.
2. Provide:
   • Your order number.
   • Clear photos showing the damage or defect.
   • A brief description of the issue.
3. Upon verification, a replacement order will be placed for you.

Refund Policy

Refunds are issued only if a replacement is not possible due to:

• Stock or production limitations.
• Logistics preventing a timely resolution.

Refunds are processed back to your original payment method.

Non-Refundable / Non-Exchangeable Situations

We cannot offer refunds or exchanges in the following cases:

• Incorrect size ordered by the customer.
• Change of mind or buyer’s remorse.
• Minor differences in color, positioning, or appearance due to the POD process.

Order Cancellation Policy

Because all items are custom-made, orders cannot be canceled or modified once they are in production. Please ensure your order details are correct before completing your purchase.

Return Shipping

We do not accept physical returns. If your item is defective, a replacement will be issued without requiring a return.

Processing Timeframes

Contact Us

For any issues regarding returns, refunds, or exchanges, please contact us at:
taotaotathreads@outlook.com